Brunswick Group’s global Client Services Team is looking for a key team member as we continue to drive impact across the firm through deepening and broadening our client relationships. This business-critical colleague will draw on client insights to inform and support firm-wide and regional business priorities across clients, Practice, Sector, and colleague development.
This colleague would work across the global Client Services Team, drawing out valuable insights from our UK and Continental Europe based clients to inform actions by teams and Partners, and to leverage with functional leads (e.g. New Business, Resourcing, Fee) to sharpen our approach and improve performance within each stage of the client lifecycle.
Key elements of the role include:
Work closely with UK and Continental European colleagues across all offices to ensure clients are reviewed every 12-18months.
Draw out regular areas of opportunity and risk from the client reviews to ensure impact on acting on these.
Collaborate with relevant leadership teams, across offices, sectors and practices to share relevant client priorities helping to drive change to more effectively meet client needs and develop colleagues.
Ensure insights are communicated across the relevant offices on a regular basis.
Liaise closely with Finance and Business Intelligence teams, tracking the health of accounts to flag any warning bells as well as ensuring we are meeting with our high value accounts regularly.
Help to develop the Client Engagement material for input into colleague development and training.
Work with a variety of client and pitch teams, serving as a regional client engagement program expert.
Use deep knowledge of the Client Engagement framework to support new business approaches and ideas.
Identify new opportunities to deliver additional Brunswick expertise to clients; actively pursue and secure extensions of client relationships.
Actively extend internal and external networks and draw insights and opportunities from these.
Foster a spirit of team and shared goals, working in partnership with colleagues.
Our Commitment to Diversity, Equity and Inclusion
Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.
Brunswick is an equal opportunities employer and our Equal Opportunities Policy is available on request.
About Brunswick Group
Brunswick is a strategic advisory firm focused on critical issues and critical stakeholders.
Our purpose is to help our clients play their role in the world successfully.
We advise on critical issues and critical stakeholders at the centre of business, politics and society, and help our clients – the leaders of large, complex organizations – understand and navigate these interconnected worlds.
From financial situations through to capital markets, regulatory and public affairs, social issues, crisis, cyber, employee engagement and litigation, clients rely on Brunswick for insight, advice, preparedness and campaigns.
Background
Founded in London in 1987, Brunswick’s global partnership has grown organically to 27 offices in 18 countries. We began as a M&A and financial communications firm and, over time, expanded our capabilities to provide expert advice to our clients on a range of business-critical issues. We invested in new offices, sector teams and practice groups including investor engagement; shareholder activism; governance; regulatory and public affairs, including geopolitical; crisis; litigation; social issues including climate change and diversity, equity and inclusion; cybersecurity, data and privacy; employee engagement; digital communications; opinion research and analysis, and creative services.
Our incoming CEO is Henry Timms, based in New York. Our Chairman is Sir Alan Parker, based in London.
Seniority level
Director
Employment type
Full-time
Job function
Business Development, Consulting, and Strategy/Planning
Industries
Public Relations and Communications Services
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